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What Our Customer are Saying about HeaterOutlet.com and iapsales.com: I just spoke with a young gentleman regarding your electric wall heaters. He was very professional, knowledgeable and explained technical details in a very understandable way. I just wanted to send a quick thanks for the great service I have received in the handling of my order. Your company has been excellent!! The quick delivery from heateroutlet was wonderful and doing business in general with heateroutlet has been a wonderful experience. Dear heateroutlet : We installed our new furnace in our new cottage up north it was easy to install as a new building. Dear iapsalesLLC, The Stelpro ARWF2002W wall heater arrived on time and was easily installed. The unit looks great and is very efficient in its heat output. It is also much quieter than the previous wall unit or even the portable unit we were using. Your web site referenced all of the necessary technical information and the pictures of the different available colors were very clear and accurate. If another unit was required, I would not hesitate to purchase it from iapsalesLLC. We had planned on using a different brand from another supplier- but couldn’t get them for two months! Your toll free help kindly took my order and promptly shipped the heaters. They have worked perfectly: they are unobtrusive, quiet, and most of all warm! We will refer our friends to your website. Thanks again. David I just wanted to say thank you for your great service, patient staff and quick turn around. To Whom It May Concern... Ben: I have to say I am very pleased with the toe-kick heater I purchased from IAP. Not only could I not purchase one at my local big-box home improvement center (as they have discontinued selling them), but the speed of delivery and quality of your product is exceptional. Ben, I am completely satisfied. The order arrived 1 week after order date. It was delivered without incidental damage. Thanks for great service. Will keep you in mind for the future. Ben, Thank you for the follow-up! Looks GREAT!!! Installation went very easy and customer service was OUTSTANDING!! Triple Gold-Stars! When we get ready to purchase again your's is the first place I'm looking to. Count on it! Hi Ben, Ben The heater is working great - we are very pleased with it. Also, I appreciate that you sent me a replacement unit quickly when we discovered the 1st unit had a short in its electrical system - the 2nd unit is working fine. Thanks! Just wanted to give some quick feedback to whomever may be interested. The Qmark QTS1500 Toe KickSpace heater is fine and customer service was great. We Bought a Stelpro PCH4800T Unit heater for our greenhouse. Over all very happy with the heater and customer service Ben, Thank you very much we are very happy with our product and the speed of the shipment. Thank You very much! Dear Ben, I was looking for a quiet Fan Wall Heater, I was told if the Stelpro ARWF1501A is not the quietest heater on the market they would take it back. I bought one to test it out, I liked it so much I have bought two more. Harry Olympia, Washington The heaters are working great! Your response to replace the heater from my first order was outstanding. I wish all companies were that easy to deal with. It was a pleasure purchasing from you and would recommend your company to anybody I come across that has a need for any of your products. Thanks again! I apologize for the delay, but our life has been hectic, lately. The toe-kick heaters are fantastic. This is our only heat in our kitchen and the room remains quite toasty. Ironically, no one in this section of SW Virginia had ever heard of this heating alternative. Your service was excellent and we will always keep you in mind with our electrical needs. C. Carbone To whom it may concern. I had bought a old house that need four electric heaters replaced.....I had no previous knowledge on heating equipment or electricity. They [heateroutlet] spent the extra time on the phone and explained everything in detail to me....Its nice to see there are still companies that know what customer service is. I would recommend heateroutlet to anybody who needs an electric heater Just wanted to say how happy we are with your Sil2030A and the excellent customer service I have been very pleased with my purchase. Thanks again, I bought 2 toe-kick heaters. I am very pleased with them. thank you. 5/5 stars! My husband and I are very pleased with the product and especially pleased with the service. I have ordered items on-line and through catalogs before but have never had the personal touch that you presented. You were prompt with shipping, provided me with notification of receipt and shipping information and UPS actually delivered the product on the date assigned. Altogether, it was a pleasant experience and one that I will be sure to recommend to others who may be interested. Out of all the Internet Shopping I did at X-mas, your site was the only one that worked out. Thanks for being on top of things. Dear Customer Care Team - Am I surprised? This is the first time (EVER!!) I have had a company contact me regarding my satisfaction after the fact! Most companies fill orders, whether in a timely manner or not, they ship them out, and after that the customer is forgotten. I've been totally surprised by you from the beginning. After placing my order online, I was immediately contacted by a representative to inform me of extra shipping costs to Alaska. And now, here you are again checking up on the very same order. I'm impressed and will no doubt do more business from you in the future. Sincerely Grateful, Thank you for reassuring me that heateroutlet is not a site that "shares" my information. I do appreciate your response. After my purchase from your site I referred my sister to your site and she too made a purchase., I am very impressed with their quick turnaround in getting what you ordered delivered. Very fast response to emails and willing to work with you to resolve any problems or misunderstandings. 1000 Thank You's. It truly is a real and unfortunately all too rare an experience, to deal with a Company that is so very quick on your response and action. I will definitely recommend you and you are book-marked on my desktop. Thanx again. I spoke with the owner who was very pleasant and took time to answer questions. I would absolutely order again and recommend this site to others. Very satisfied with product as well as your service. It's nice to receive such good customer service in this day in which it seems so absent. Will recommend to everyone I know. Thank you for the concern. My order was received the 2nd day. My credit card billing was accurate. The product was exactly as it was described. The website was easy to navigate. The product ARWF Wall Heater was delivered quickly and efficiently, as promised. It definitely performs as presented on the Web. I am very pleased with both product and service and am recommending the company to my friends. This was a wonderful experience. My sales rep was the nicest, most helpful sales rep I have ever spoken to. I would definitely buy from heateroutlet again, and will recommend it my friends and family for such great and prompt service! Ben took my order - he did an excellent job, was very helpful as I had many questions and he was completely knowledgeable and patient with me. I called back to track my shipment and the information was perfect, as I received my product exactly when he said I would. I rate iapsalesLLC right up there with LL Bean and Lands End!! I just wanted to thank you for following up so actively and promptly on my custom request. It's very satisfying to get good service. I appreciate the personal attention and will keep you in mind when referring friends for there heating needs. I was so impressed with the quick delivery and the ease of ordering. The item is better than I anticipated and all I can say is nothing went wrong. Absolutely everything went right. What a shock to have such an easy transaction. Thanks! I was very impressed with the communications to and from this merchant. When they discovered that my purchase would cost almost twice as much to ship, via the method I had asked for, they immediately sent me an e-mail to get my approval. When I declined they graciously sent the order via regular mail. Thank you very much for the follow-up e-mail and the attention that you have shown my order. I look forward to receiving my heater! Once again, thank you for your excellent customer service. Very impressive customer service: Notified of an item on backorder within the hour, very pleasant to work with, no pressure, no bs, great experience - not what I'm used to! I was extremely pleased with the professionalism of my salesperson; so courteous and helpful. My order arrived in record time just as I requested. I would recommend heateroutlet.com to anyone and not feel the slightest hesitation. Thank you for excellent service. I really found a treasure here. The site was easy to get around and looked pleasant as comfort should. The personal help I had in getting my inversion machine was above and beyond what I have experienced on other sites manned by un-knowledgeable personnel. Watch out Amazon.com, the iapsalesLLC is on your heals in customer service.
My husband and I are very pleased with the product and especially pleased with the service. I have ordered items on-line and through catalogs before but have never had the personal touch that you presented. You were prompt with shipping, provided me with notification of receipt and shipping information and UPS actually delivered the product on the date assigned. Altogether, it was a pleasant experience and one that I will be sure to recommend to others who may be interested.
Just wanted to mention that I was very happy with the speed of the order processing, quick shipping and great unit. I took the counterflow wall furnace to my cabin and installed it with no problems. Exactly what I needed to keep the place from getting too cold when I am not there. Thanks again. Thanks for your responsiveness and good communication -- much appreciated. Hello All,
I writing to thank all of you for you prompt packaging and delivery service for my Qmark CRA2224T2 Heater.
The heater is in our small bathroom and ready to go. I set it to run at the 750 / 1000 watt range, which is plenty of heater for the size of our bathroom. It runs really nice and it has less of a noise then our ceiling exhaust fan which has recently been installed about two months ago. The temperature control works well, too.
We replaced a Nutone heater which drew more electric then this one and was noisy. I already had the 208/240 volt line running up to the bathroom, so this new heater will be efficient.
Thank you again for you prompt service and packaging, plus you seem to be a concerned group of people of your product and work.
Best Regards, E. H.
I have to say that heateroutlet made themselves available to me. I didn't talk to a computer. I was treated as a customer that counted. I appreciate that. I wish I needed more of the items they had to offer. Very good prices with great customer service skills. Thanks a lot guys!!!! Greg S. - Depew, NY Stelpro PCH4800T Portable Electric Construction Heater was delivered on time, in fact, it was a day early. Emails were sent prior, during and after delivery to maintain a line of communication. I would definitely buy from heateroutlet.com again. John M. - San Francisco, CA Qmark BRH562 Portable Electric Construction Heater Happy with the product - easy to order - arrived when it was supposed to - worked as advertised! Larry T. - Sammamish, WA
All I can say is the delivery came sooner than expected. The Stiebel Eltron CKT15E Fan Forced Electric Wall Heater with Timer is good. The website is great. Overall experience was Excellent. Thank You, Nicholas D. - Oak Park, IL I received my Qmark SED2024W Electric Wall Heater order in a timely manner and it was in excellent condition. I'm always a little hesitant ordering online, because you can't always be 100% sure that you are dealing with an organization that is forthcoming and trustful, but I found that my concerns were unfounded when dealing with heateroutlet.com. I would recommend them to everyone I know! Thank you. - Anonymous Very happy Ben. I've already installed the Stelpro ARWF1501A Electric Wall Heater and my wife stays warm in the bathroom now. She spends a lot of time in there. The thermostat you guys supplied is great. I didn't know they even had line voltage programmable. The heating unit is very quiet. Dear Ben,I have ordered 2 of these Stiebel Eltron CK20E Fan Forced Electric Wall Heater units from heateroutlet.com and am totally happy with both. One is installed in the kitchen and the other in a bathroom. Everything went fine...all set up and worked like a charm in the hot summer! Ellyn Cole Dear Ben – I wanted to commend you on your superb customer service. When I ordered a toe-kick heater for close to 200 dollars and it arrived but made an unacceptable whistling noise, you replaced the unit. The new one works flawlessly. Many thanks. The Qmark CRA2224T2 Electric Wall Heater worked as expected. I appreciated the prompt service. Thank you for asking how my order turned out. Everything arrived fine and is working good. It is nice to know that there are companies out there who still care how the product performs after it leaves the store. Have a happy new year.
Your service was excellent, especially to provide a simple schematic diagram of how to install my wall heater. It was a pleasant surprise to hear from you asking if everything was okay with the heater we had purchased from you. I have to tell you that the service was EXCELLENT and the heater is definitely on the high quality end. I definitely would order from you again and have already recommended you to some friends. It means so much to have a company care and have the follow through that you have done. Thanks for a GREAT job. From an Extremely Satisfied Customer, Karen
Everything was great from finding the product on line, ordering, to receiving, to installing it. Regards, Douglas Thanks , Everything arrived in perfect condition and on time. You can be assured that we will use you for future purchases of heating products. Regards, Gary G Perfect transaction, excellent product. I'm good with you guys. XXXXX
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