What Our Customer are Saying about HeaterOutlet.com and iapsales.com:
I just spoke with a young gentleman regarding your electric wall heaters. He was very professional, knowledgeable and explained technical details in a very understandable way. I will be placing my order for the Stelpro ARWF on Monday. We will also be buying from you the heating source for a metal storage building in the next few months. While I would not usually mention my experience with other businesses, I am making an exception this time. Initially I had contacted "?????.com" via online chat (phone number was not given) which included waits of more than 15 minutes at a time, rudeness even in a written format, and vague answers that did not even begin to address my specific questions, and being disconnected in the middle of my second attempt to get the necessary information. My experience with your representative was markedly more pleasant and completely satisfactory. I am now buying with confidence knowing that my choice is safe for my application. I will also be speaking with the electrician who will be installing the heater. I will give him your website and suggest that he start purchasing from you for his other clients and as well as recommend they make direct purchases as you have excellent customer service. Many thanks and please know that you are appreciated, Shauna
I just wanted to send a quick thanks for the great service I have received in the handling of my order. Your company has been excellent!! Thanks, Amanda
The quick delivery from heateroutlet was wonderful and doing business in general with heateroutlet has been a wonderful experience. I will definitely recommend them to all of my friends. Also, my husband is a contractor, so for any future installations, he will definitely recommend your products to his customers. The price and delivery times were great! Once my unit, SK1501W STELPRO Electric Heater, is fully installed I will gladly let you know how it went. I do have a photo of the current installation as it stands right now. Thanks, Marygayle B
Dear heateroutlet : We installed our new furnace in our new cottage up north it was easy to install as a new building. Your web site is great and when I called you with Questions you were very helpful. I would tell people to use your website if they were looking for heating products. Thanks Kathy S
Dear iapsalesLLC, The Stelpro ARWF2002W wall heater arrived on time and was easily installed. The unit looks great and is very efficient in its heat output. It is also much quieter than the previous wall unit or even the portable unit we were using. Your web site referenced all of the necessary technical information and the pictures of the different available colors were very clear and accurate. If another unit was required, I would not hesitate to purchase it from iapsalesLLC. The unit was also admired by a neighbor and I recommended heateroutlet to him if he is unable to find it locally. Best regards, Gary
We had planned on using a different brand from another supplier- but couldn’t get them for two months! Your toll free help kindly took my order and promptly shipped the heaters. They have worked perfectly: they are unobtrusive, quiet, and most of all warm! We will refer our friends to your website. Thanks again. David
I just wanted to say thank you for your great service, patient staff and quick turn around. Laura J.
To Whom It May Concern... We would just like to commend you for your professional service. We recently ordered several baseboard heaters from your company. The price beat all competition and you offered 10% off and free shipping as well. In this tightening economy it is always nice to feel you've saved money. All presale correspondence was answered after hours in very prompt fashion. After receiving our merchandise, we found that one of the heaters was damaged in transit. No problems with your company. The day UPS picked up the damaged heater we rec'd the new one from your company. We would highly recommend using the services of IAP to anyone in the market for the products they provide. Sincerely, Randy and Peggy M
Ben: I have to say I am very pleased with the toe-kick heater I purchased from IAP. Not only could I not purchase one at my local big-box home improvement center (as they have discontinued selling them), but the speed of delivery and quality of your product is exceptional. Thank you ... you have a new loyal customer. James
Ben, I am completely satisfied. The order arrived 1 week after order date. It was delivered without incidental damage. Thanks for great service. Will keep you in mind for the future. John R
Ben, Thank you for the follow-up! Looks GREAT!!! Installation went very easy and customer service was OUTSTANDING!! Triple Gold-Stars! When we get ready to purchase again your's is the first place I'm looking to. Count on it! Thanks again for all of your help! David M
Hi Ben, My customer is very happy with the wall heater. Next time I need one I will order from you. Thanks, David Constance, DC Builders Inc
Ben the heater fit perfectly and works fine. The quietness of the fan is a nice surprise too. The customer is very pleased. Thanks Walter B
The heater is working great - we are very pleased with it. Also, I appreciate that you sent me a replacement unit quickly when we discovered the 1st unit had a short in its electrical system - the 2nd unit is working fine. Thanks! Seth B
Just wanted to give some quick feedback to whomever may be interested. I have nothing but good things to say regarding the purchase I made . When I initially ordered them I put the wrong shipping address on the form and when I alerted Ben he made sure it was rerouted. When the heaters arrived, my electrician told me I should have bought the 220v models, Ben was helpful in getting them exchanged and sent back to me in a very timely fashion. If I'm ever in the need of items like these (or anything else they may stock) I'll turn to IAP Sales first. Thanks for the great experience, Dan, Boston, Massachusetts
We Bought a Stelpro PCH4800T Unit heater for our greenhouse. Over all very happy with the heater and customer service John W - Kansas
Ben, New grill for our STELPRO SK1501 CEILING HEATER just arrived in perfect condition, also appreciate the CD and instructions. Thanks for your prompt attention to my problem, I look forward to doing business with you again. Sincerely, George Arlington TX
Thank you very much we are very happy with our product and the speed of the shipment. Thank You very much! Nicole Elkridge, Maryland
Dear Ben, I was looking for a quiet Fan Wall Heater, I was told if the Stelpro ARWF1501A is not the quietest heater on the market they would take it back. I bought one to test it out, I liked it so much I have bought two more. Harry Olympia, Washington
The heaters are working great! Your response to replace the heater from my first order was outstanding. I wish all companies were that easy to deal with. It was a pleasure purchasing from you and would recommend your company to anybody I come across that has a need for any of your products. Thanks again! Bryan CANONSBURY, PA
I apologize for the delay, but our life has been hectic, lately. The toe-kick heaters are fantastic. This is our only heat in our kitchen and the room remains quite toasty. Ironically, no one in this section of SW Virginia had ever heard of this heating alternative. Your service was excellent and we will always keep you in mind with our electrical needs. C. Carbone
To whom it may concern. I had bought a old house that need four electric heaters replaced.....I had no previous knowledge on heating equipment or electricity. They [heateroutlet] spent the extra time on the phone and explained everything in detail to me....Its nice to see there are still companies that know what customer service is. I would recommend heateroutlet to anybody who needs an electric heater Sincerely, Robert P Harrisburg, Pa
Just wanted to say how happy we are with your Sil2030A and the excellent customer service Gary S Ohio
I have been very pleased with my purchase. Thanks again, Lisa Virginia Beach, VA
I bought 2 toe-kick heaters. I am very pleased with them. thank you. 5/5 stars! Darla ALBANY, MISSOURI
My husband and I are very pleased with the product and especially pleased with the service. I have ordered items on-line and through catalogs before but have never had the personal touch that you presented. You were prompt with shipping, provided me with notification of receipt and shipping information and UPS actually delivered the product on the date assigned. Altogether, it was a pleasant experience and one that I will be sure to recommend to others who may be interested. Viola H. –Newport News
Out of all the Internet Shopping I did at X-mas, your site was the only one that worked out. Thanks for being on top of things. Shawn T. - New York, NY
Dear Customer Care Team - Am I surprised? This is the first time (EVER!!) I have had a company contact me regarding my satisfaction after the fact! Most companies fill orders, whether in a timely manner or not, they ship them out, and after that the customer is forgotten. I've been totally surprised by you from the beginning. After placing my order online, I was immediately contacted by a representative to inform me of extra shipping costs to Alaska. And now, here you are again checking up on the very same order. I'm impressed and will no doubt do more business from you in the future. Sincerely Grateful, Carol H. - Fairbanks, AK
Thank you for reassuring me that heateroutlet is not a site that "shares" my information. I do appreciate your response. After my purchase from your site I referred my sister to your site and she too made a purchase., Rebecca W. - Seattle, WA
I am very impressed with their quick turnaround in getting what you ordered delivered. Very fast response to emails and willing to work with you to resolve any problems or misunderstandings. Tammy M. - Valencia, CA
1000 Thank You's. It truly is a real and unfortunately all too rare an experience, to deal with a Company that is so very quick on your response and action. I will definitely recommend you and you are book-marked on my desktop. Thanx again. Dan F. - Concord, CA
I spoke with the owner who was very pleasant and took time to answer questions. I would absolutely order again and recommend this site to others. Gordon R. - Flower Mound, TX
Very satisfied with product as well as your service. It's nice to receive such good customer service in this day in which it seems so absent. Will recommend to everyone I know. Thank you for the concern. - Anonymous
My order was received the 2nd day. My credit card billing was accurate. The product was exactly as it was described. The website was easy to navigate. Brianna P. - Twin Falls, ID
The product ARWF Wall Heater was delivered quickly and efficiently, as promised. It definitely performs as presented on the Web. I am very pleased with both product and service and am recommending the company to my friends. Rosie I. - San Francisco, CA
This was a wonderful experience. My sales rep was the nicest, most helpful sales rep I have ever spoken to. I would definitely buy from heateroutlet again, and will recommend it my friends and family for such great and prompt service! Kent T. - Nashville, TN
Ben took my order - he did an excellent job, was very helpful as I had many questions and he was completely knowledgeable and patient with me. I called back to track my shipment and the information was perfect, as I received my product exactly when he said I would. I rate iapsalesLLC right up there with LL Bean and Lands End!! - Anonymous
I just wanted to thank you for following up so actively and promptly on my custom request. It's very satisfying to get good service. I appreciate the personal attention and will keep you in mind when referring friends for there heating needs. Pam P. - Sunnyvale, CA
I was so impressed with the quick delivery and the ease of ordering. The item is better than I anticipated and all I can say is nothing went wrong. Absolutely everything went right. What a shock to have such an easy transaction. Thanks! Devin W. - West Valley City, Utah
I was very impressed with the communications to and from this merchant. When they discovered that my purchase would cost almost twice as much to ship, via the method I had asked for, they immediately sent me an e-mail to get my approval. When I declined they graciously sent the order via regular mail. Shannon S. - The Woodlands, Texas
Thank you very much for the follow-up e-mail and the attention that you have shown my order. I look forward to receiving my heater! Once again, thank you for your excellent customer service. Jean E. - Oswego, IL
Very impressive customer service: Notified of an item on backorder within the hour, very pleasant to work with, no pressure, no bs, great experience - not what I'm used to! Jana B. - Los Angeles, CA
I was extremely pleased with the professionalism of my salesperson; so courteous and helpful. My order arrived in record time just as I requested. I would recommend heateroutlet.com to anyone and not feel the slightest hesitation. Thank you for excellent service. Chris G. - Chattanooga, TN
I really found a treasure here. The site was easy to get around and looked pleasant as comfort should. The personal help I had in getting my inversion machine was above and beyond what I have experienced on other sites manned by un-knowledgeable personnel. Watch out Amazon.com, the iapsalesLLC is on your heals in customer service. Kim N.
My husband and I are very pleased with the product and especially pleased with the service. I have ordered items on-line and through catalogs before but have never had the personal touch that you presented. You were prompt with shipping, provided me with notification of receipt and shipping information and UPS actually delivered the product on the date assigned. Altogether, it was a pleasant experience and one that I will be sure to recommend to others who may be interested. Viola H. – Newport News, VA Aero Pure A515AW
Just wanted to mention that I was very happy with the speed of the order processing, quick shipping and great unit. I took the counterflow wall furnace to my cabin and installed it with no problems. Exactly what I needed to keep the place from getting too cold when I am not there. Thanks again. Ed, Charleston, WV Qmark CFWF920
Thanks for your responsiveness and good communication -- much appreciated. K.N.
I writing to thank all of you for you prompt packaging and delivery service for my Qmark CRA2224T2 Heater.
The heater is in our small bathroom and ready to go. I set it to run at the 750 / 1000 watt range, which is plenty of heater for the size of our bathroom. It runs really nice and it has less of a noise then our ceiling exhaust fan which has recently been installed about two months ago. The temperature control works well, too.
We replaced a Nutone heater which drew more electric then this one and was noisy. I already had the 208/240 volt line running up to the bathroom, so this new heater will be efficient.
Thank you again for you prompt service and packaging, plus you seem to be a concerned group of people of your product and work.
Best Regards, E. H.
I have to say that heateroutletmade themselves available to me. I didn't talk to a computer. I was treated as a customer that counted. I appreciate that. I wish I needed more of the items they had to offer. Very good prices with great customer service skills. Thanks a lot guys!!!!
I received my Qmark SED2024W Electric Wall Heater order in a timely manner and it was in excellent condition. I'm always a little hesitant ordering online, because you can't always be 100% sure that you are dealing with an organization that is forthcoming and trustful, but I found that my concerns were unfounded when dealing with heateroutlet.com. I would recommend them to everyone I know! Thank you.
Very happy Ben. I've already installed the Stelpro ARWF1501A Electric Wall Heater and my wife stays warm in the bathroom now. She spends a lot of time in there. The thermostat you guys supplied is great. I didn't know they even had line voltage programmable. The heating unit is very quiet. Thank you very much. E Cully
Everything went fine...all set up and worked like a charm in the hot summer! Ellyn Cole
Dear Ben – I wanted to commend you on your superb customer service. When I ordered a toe-kick heater for close to 200 dollars and it arrived but made an unacceptable whistling noise, you replaced the unit. The new one works flawlessly. Many thanks. Ian H.
Thank you for asking how my order turned out. Everything arrived fine and is working good. It is nice to know that there are companies out there who still care how the product performs after it leaves the store. Have a happy new year. Qmark LFK484 Lyle L
Your service was excellent, especially to provide a simple schematic diagram of how to install my wall heater. Qmark GFR2404T2 Wilson
It was a pleasant surprise to hear from you asking if everything was okay with the heater we had purchased from you. I have to tell you that the service was EXCELLENT and the heater is definitely on the high quality end. I definitely would order from you again and have already recommended you to some friends. It means so much to have a company care and have the follow through that you have done. Thanks for a GREAT job.
From an Extremely Satisfied Customer, Karen
Everything was great from finding the product on line, ordering, to receiving, to installing it. Regards, Douglas STELPRO SK1501
Thanks , Everything arrived in perfect condition and on time. You can be assured that we will use you for future purchases of heating products. Regards, Gary G ARWF2002
Perfect transaction, excellent product. I'm good with you guys. Jim W
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