We offer a 60 Day Return Policy on items that we stock in our New Hampshire warehouse.

Items that we carry will not be subject to a restocking fee as long as the item can go right back on our shelves as is and is ready for resale, less shipping costs. If the item was drop shipped from one of our supplies/factories, a stocking fee will be assessed.

Please don’t hesitate to call us if you have any questions or reservations about a product and whether it will work or meet your needs. If we don’t think it’s right for you, we will give you an honest answer with no pressure to buy.

The following items may be returned for a refund without a restocking fee:

• Merchandise that has not been removed from its original packing.
• Defective merchandise.
• Merchandise that was mis-packed or was not shipped correctly.
• Merchandise that has not been installed.

Need to return Item?

All items need a "Return Authorization Form" to be returned back to iapsales. We will Email, fax or mail the Return Authorization Form to you once requested. Please print the emailed RMA and place it inside the double box or inside the manufacture's box if the item did not come with a secondary box (This will expedite the return process). Email Returns@iapsales.com or call us at 1.800.416.1298

• All Items that were double boxed to you must be shipped back with a double box
• Customer is responsible for all freight charges to and from
• Items with free shipping promo will pay the actual shipping cost
• The total original invoice will be credited excluding freight and the restocking fee upon the return and inspection of merchandise
• All Items that are shipping from a factory and not from IAP's warehouse have a 25% restocking Fee regardless of condition ("factory polices not I.A.P's" policy)
• Special Order Items are Not Returnable. All other items returned back to the factory or Master Distributor’s warehouse have a 30 day return policy

Return Shipping Address:

Return Shipping Address: Via Post Office

Innovative Air Products

Po Box 647

Exeter, NH 03833

603 778 71432

Return Shipping Address: Via UPS, Federal Express or DHL

Innovative Air Products or Iapsales.com LLC

16 Kingston Road, Unit #4

Exeter, NH, 03833

Refunds

We will notify you via e-mail of your refund once we have received and processed the returned item. Please note: we will refund shipping costs only if the return is a result of our error.

We will do our best to process the return quickly. Please allow 7-10 days for processing. Refunds will be credited to the original purchasing credit card account number only. If you paid by check please allow an additional 14-21 days for delivery of check via USPS.

General